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Return Policy

Returns Policy for ready ship items

IndyVogue prides itself in making sure that the product shipped to its patrons are of the highest quality & standard. We would do everything to make sure we help you in choosing the right product. In the rare occasion, if there is a defect in the item we shipped you, please send us an email to sumanab@indyvogue.com within 48 hours of the shipment being delivered with picture of the defect & we will send you a free return label if our team determines it is a defect. For any other reason, if the items need to be returned, please send us an email at sumanab@indyvogue.com to get an authorization. The patron will need to ship the item in its original packaging and will have to pay for the return shipping charge to our Fulfillment Center in Austin, TX OR Kolkata, India, whichever is convenient to the patron. But we are sure that situation will never arise.

The items need to be returned within 7 days of the shipment being received else return requests will be cancelled.

Examples of what are considered as not a defect

Saris and drapes woven on handlooms using natural fibers like cotton and silk are expected to have some imperfections and return requests for such matters will not be entertained.

 

The small black mark that is visible in this saree is really not a black mark. It is similar to the mile markers that you see on the highways. Since sarees are woven in handlooms, in order to understand whether the full length of the saree is woven, the weavers put a marker like this at an interval of 1 meter. Sometimes these marks are hardly noticeable but sometimes they are a little more prominent as shown in the picture. These marks are generally near the edges of the saree which in no way is going to hamper the beauty of the piece.   

Exceptions for slight mis-matches of colors on posted images and actual product will not be made. Items being returned must be shipped at customer’s expense.

Returns Policy for custom items

In case where the patron has decided to make alteration to the original piece like size alteration / stitching a blouse, we will not be able to take a return of the item. But we will make sure that we do everything to help the patron. Yes, we stand by our promise. Please email us at sumanab@indyvogue.com and we will be more than happy to help you.

Returns Policy for SALE items

The items that are on "SALE"(in the "SALE" category) cannot be RETURNED or EXCHANGED. The sale of these items are Final and no exception to that process will be made

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